OUR SERVICES - All services provided by White and Lavender Pest Control are either by appointment or an effective agreement between the customer and their White and Lavender Pest Control Technician.
PAYMENTS - Our service plans for Home Pest Control range from monthly to quarterly payments. All Payments must be made to White and Lavender Pest Control prior to pest control services being rendered.
DISCOUNT - For our HPC (Home Pest Control) contracts that pay in advance for a period of One Year will receive a discount in the amount of 5 (five) percent off of the total cost of the contract. Discount are not available for Termite Contracts.
PEST CONTROL CONTRACTS - We also offer Pest Control contracts ranging from 6 months to 1 year. Termite Contracts are for one year with a year-to-year option if the owner wishes to maintain the warranty. If the contract is terminated by either the customer or by White and Lavender Pest Control, the Termite warranty will be null and void at the end of the contract period.
CONTRACT CANCELLATION - All Contracts are subject to cancellation by either the customer or by White and Lavender Pest Control within three days from the date of signing. After three days of signing the contract, cancellation will be at the discretion of White and lavender Pest Control.
REFUNDS - HPC (Home Pest Control) contracts may be refunded after cancellation of contract, if advanced payments have been made, at the discretion of White and Lavender Pest Control and an agreement reached with the customer.
We are responsive to customers' requests for explanations. If we deny an application for our services or end a customer's relationship with us, to the extent permitted by applicable laws, we provide an explanation, if requested. We will state the reasons for the action taken and the information upon which the decision was based, unless the issue involves potential criminal activity.
Billing Statements are mailed out on the 1st of each month to reflect what service the customer has received and the balance due, if any.
If you have any questions about any of the above policies, please contact us at one of the methods listed below:
by email to: email@example.com
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